Privacy policy

Frecks Plumbing & Gas is a plumbing and gas business based in Kwinana, Western Australia, servicing Perth's southern suburbs. This policy explains how we handle the personal information you share with us.

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We only collect the information we need to respond to your enquiry and carry out work for you. This may include:

• Your name
• Your phone number
• Your email address (if you provide one)
• Your suburb or job address
• Details of the job or enquiry you send us

When you visit the website, our analytics may also collect standard technical information such as your device type, browser and the pages you view. This is used to understand how the site is used and is not used to identify you personally.

We use your information to:

• Respond to your enquiry and provide a quote
• Arrange and carry out the plumbing or gas work you ask for
• Contact you about your job or a follow-up
• Keep records of work done and invoices issued
• Improve our website and the service we provide

We do not sell your personal information, and we do not use it for unrelated marketing without your consent.

We keep your information confidential and only share it where it is needed to provide our service or where we are required to by law. This may include trusted suppliers or contractors helping with a job, and service providers who host the website or process enquiries on our behalf.

Some of these providers, such as website hosting and analytics, may store data on servers located overseas. Where that happens, we take reasonable steps to ensure your information is handled securely.

This website may use cookies and analytics tools, such as Google Analytics, to understand how visitors use the site. The website also embeds Google Maps. These services may set their own cookies under their own privacy policies.

You can control or disable cookies through your browser settings. Turning off cookies may affect how some parts of the site work.

We take reasonable steps to protect the information we hold from misuse, loss and unauthorised access. We keep it only for as long as we need it for the purpose it was collected, or as required by law, and then dispose of it securely.

You can ask us what personal information we hold about you, and ask us to correct it if it is wrong or out of date. Just get in touch using the details below and we will help where we can.

If you have a concern about how we have handled your personal information, please contact us first so we can try to put it right. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We may update this policy from time to time. The latest version will always be available on this page, with the date it was last updated shown at the top.